Transforming Government Services With Empathy

In the middle of a global pandemic and historic civil unrest, access to reliable and empathetic government services are more important than ever. While many still use clunky technology, there are also public services that actually reflect the needs of those using them. These products don't come around by accident, but are created by teams of innovative practitioners who are finding ways to make the government just a bit more human-centered.

About DC Design Week

Built by 100% volunteer power, DC Design Week is an annual celebration of this community, hosted by AIGA DC. Ten percent of all revenue from DCDW events and all profit this year go toward the Design Continuum Fund (DCF) scholarship fund. We believe in fostering the next generation of designers through helping local design-minded and underrepresented students as they pursue their education. Interested in becoming a member? To gain early access to our most exclusive events and year-long discounts, sign up to become a member today!


All DCDW events will have real-time CART (live captioning) services. Learn more about our commitment to accessibility and request additional accommodations at


This event will be streamed via Zoom. In order to participate fully, attendees should plan to join on the Zoom app via their computer, tablet, or mobile device with enough bandwidth to support viewing video. In order to ensure only those who have registered for the event are able to attend — and to create space for intimate conversations — only those whose display name fully matches the name on our registration list will be admitted from the waiting room. You can find more about joining our virtual events, including how to connect, directions to troubleshoot, and information about our refund policy in our FAQ.

Code of Conduct

All AIGA DC events adhere to our Code of Conduct.


In this talk, civic designers Aviva Oskow and Jacklynn Pham will part the curtains to give attendees a behind the scenes look at the development of the recently launched, focusing on how they brought human-centered design into the government. They'll also share what it was like to transition from private-sector designers to civic servants designing for the people, exploring what they took with them from their life outside the government — but more importantly, where their public-sector careers have allowed them to become more empathetic creators.

When & Where
Mon, Sep 21, 2020 12:00 PM - 1:00 PM EDT