How Trauma-Informed Content Strategy Can Help People When They Need It Most

Trauma-informed content strategy can help you create designs and an experience that make vulnerable populations feel safe, respected, and understood when they come to the government for services. Content strategist, Tamar Fox, will share case studies where she changed language and processes to make it easier for people in crisis to get help. Together, we will talk about how to write and design content for people in the midst of a traumatic event, such as experiencing homelessness, medical emergencies, or an international pandemic. You’ll have a chance to try your hand at writing some trauma-informed content after examining examples together.

This event was put together in partnership with Nava PBC.

Virtual Platform

This event will be streamed via Zoom:

  • In order to participate fully, plan to join on the Zoom app via a computer, tablet, or mobile device with enough bandwidth to support viewing video.
  • Only those whose display name fully matches the name on our registration list will be admitted from the waiting room, in order to ensure only those who have registered for the event are able to attend — and to create space for intimate conversations.
  • This event will be recorded unless technical issues occur. The recordings will be shared in the AIGA DC recordings archive for AIGA members to rewatch or catch up on at a later date. (You can register for a membership on our website for just $50 for a year.)
  • Questions for the speaker can be asked live during the event through the chat or by speaking off mute during the Q&A portion of the event.

You can find more about joining our virtual events, including how to connect, directions to troubleshoot, and information about our refund policy, in our FAQs.

How to Prepare

Participants will have the option of trying out trauma-informed content strategy and putting their attempts into the Zoom chat. Joining the event from a laptop may make it easier to type and edit your responses.


  • This event will have real time CART (live captioning) services and transcriptions provided by Verbit.
  • A sign language interpreter will not be present unless requested. If requested, we will do our best to employ a sign language interpreter for the event.

If you need any additional accommodations, please contact us using a method that works best for you:

We honor your privacy. No identifying information like your name is required to request an accommodation, and all details will be deleted once completed.

You can learn more about how we’re making DC Design Week an accessible experience by visiting our accessibility statement.

Code of Conduct

All AIGA DC events adhere to our Code of Conduct.

About DC Design Week

Built and run by 100% volunteer power, DC Design Week is an annual celebration of our community — hosted by AIGA DC. Ten percent of all revenue from DCDW events and all profit this year go toward the Design Continuum Fund (DCF) scholarship fund. We believe in fostering the next generation of designers by helping local, design-minded and underrepresented students as they pursue their education. Interested in becoming a member? To gain early access to our most exclusive events and year-long discounts, sign up to become a member today!

When & Where
Wed, Oct 6, 2021 9:00 AM - 10:00 AM EDT